| | You can exchange your SONY BMG compact discs (CDs) containing XCP content protection software for replacement versions of the same CD(s) without the XCP software. Please confirm that your CD(s) is among the titles and versions listed below and then select from the list the titles of the CD(s) you wish to exchange. Then click “continue.”
In the page that follows, you will be asked to provide the shipping information in Canada to which you would like to have the replacement CD sent. In addition, you will have the option of selecting whether you would like to receive MP3 files of the title(s) in addition to your replacement CD(s).
Once you have provided your shipping information, the site will prepare a confirmation receipt and a pre-paid UPS shipping label that you should print. You will have the option to send your package with your XCP content protected CD(s) from one of more than 300 UPS stores, or arrange for a UPS pick-up. Once SONY BMG receives your XCP content protected CD(s), we will process your exchange. Please allow 3-6 weeks for delivery of the replacement(s). Consumers who choose to receive MP3 files in addition to replacement CD(s) will receive an e-mail with a link to the MP3 downloads upon our receipt and verification of your XCP CD(s).
The issues regarding the XCP content protected discs exist only when they are played on computers, not on conventional, non-computer-based CD or DVD players. Whether or not you choose to participate in the CD exchange program, you can update or uninstall the XCP software at http://cp.sonybmg.com/xcp. We have also provided major software and anti-virus companies with this security update. If you receive regular security updates from a major anti-virus service, that service should provide an update covering the XCP software through the standard process.
Please now begin the exchange process by reviewing the list below and confirming that your CD(s) is among the titles and versions listed and select from the list provided the titles of the CD(s) you wish to exchange.
Please note, DualDiscs do not use XCP content protection and are therefore not included in this program.
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